HT Design Studio
Ever feel frustrated using a website? We make sure that never happens to your customers.

What we do

Has a customer ever said your website was difficult to use? Do you get countless customer support inquiries for your web or mobile app? Do you feel like your website isn't getting the sales or conversions it should? We help ensure your website or digital product is both easy to use and is providing value to your customers–leading to increased sales and conversions. We do this by showing you how people actually use your product and how the product could be improved or what features could be added to meet customers' needs. We uncover and provide solutions for usability problems to decrease customer service inquiries and increase your sales and conversions.

HT=Human Technology

Humans first. Technology second. The core of our business and the mainstay of our methodology is the value of putting the user first. We create technologies that helps people do what they set out to do, enabling humans rather than getting in their way.

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Customer/user research

  • Qualitative and quantitative information gathered from representative users to help inform personas, information architecture, and customer and user journeys.
  • Investigate how users currently go about performing tasks or solving problems. How can your website/product better help them perform those tasks/solve those problems?

What you get: Insight into user preconceptions, behavior patterns, and goals. We deliver strategic recommendations for your product or website delivered as a PPT or PDF.

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Product design and development

  • Building on customer/user research, we help design solutions to better serve your customers.
  • We can help you modify an existing website or product or create something entirely new.
  • We guide you along the entire process: from customer journey mapping to a finished website, web app, or mobile app.

What you get: We deliver what your team requires: wireframes, visual designs, prototype, or a launch-ready website or digital product.

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usability testing

  • Watch people use your product and website, remotely or in-person.
  • Discover specific issues based on the experiences of people who are representative users.
  • Gain actionable insight into not only what problems are occurring but how to fix those problems.

What you get: A final report includes detailed findings and strategic recommendations to improve the product or website, delivered as a PPT or PDF.

 

Our user-centered, iterative research and design process

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